REFUND & CANCELLATION POLICY
Provided by:
Pepperose LTD
The Maylands Building
Office 42
Maylands Avenue
Hemel Hempstead
England, HP2 7TG
Phone: +44 1494 326040
Email: help@talenty-ai.com
1. Nature of Service
Talenty AI provides digital services only. No physical goods are delivered.
2. 14-Day Cooling-Off Period (EU & UK Consumers)
If you are an EU or UK consumer, you may withdraw within 14 days of purchase unless digital performance has begun.
3. When You Are Eligible for a Refund
You are eligible if:
* You request cancellation within 14 days
* No tokens have been used
* No digital outputs have been accessed
4. When Refunds Are Not Available
Refunds are not granted if:
* Tokens have been used
* Digital outputs have been accessed
* The 14-day period has expired
* Fraudulent activity is suspected
* A chargeback is initiated without contacting support
5. How to Cancel
To request cancellation, send a written request including:
* Full name
* Email address used for purchase
* Date of purchase
Send to:
Email: help@talenty-ai.com
Or call us:
Phone: +44 1494 326040
6. Refund Method
Approved refunds will be processed:
* Using the original payment method
* Within 14 days of approval
Processing time may vary depending on your bank.
7. Disputes & Chargebacks
Customers are encouraged to contact us before initiating a chargeback.
Fraudulent or unjustified chargebacks may result in:
* Account suspension
* Loss of remaining tokens
* Submission of evidence to payment providers
8. Exceptional Cases
We may provide refunds outside these conditions for:
* Duplicate payments
* Technical errors preventing delivery
This does not create a general right to refunds beyond legal requirements.