Refund Policy

REFUND & CANCELLATION POLICY Provided by: Pepperose LTD The Maylands Building Office 42 Maylands Avenue Hemel Hempstead England, HP2 7TG Phone: +44 1494 326040 Email: help@talenty-ai.com 1. Nature of Service Talenty AI provides digital services only. No physical goods are delivered. 2. 14-Day Cooling-Off Period (EU & UK Consumers) If you are an EU or UK consumer, you may withdraw within 14 days of purchase unless digital performance has begun. 3. When You Are Eligible for a Refund You are eligible if: •You request cancellation within 14 days •No tokens have been used •No digital outputs have been accessed 4. When Refunds Are Not Available Refunds are not granted if: •Tokens have been used •Digital outputs have been accessed •The 14-day period has expired •Fraudulent activity is suspected •A chargeback is initiated without contacting support 5. How to Cancel To request cancellation, send a written request including: •Full name •Email address used for purchase •Date of purchase Send to: Email: help@talenty-ai.com Or call us: Phone: +44 1494 326040 6. Refund Method Approved refunds will be processed: •Using the original payment method •Within 14 days of approval Processing time may vary depending on your bank. 7. Disputes & Chargebacks Customers are encouraged to contact us before initiating a chargeback. Fraudulent or unjustified chargebacks may result in: •Account suspension •Loss of remaining tokens •Submission of evidence to payment providers 8. Exceptional Cases We may provide refunds outside these conditions for: •Duplicate payments •Technical errors preventing delivery This does not create a general right to refunds beyond legal requirements.